XENOPHOBIAAND NATIONAL IDENTITY: A STUDY AND MORAL EVALUATION OF CONTEMPORARY SOUTH AFRICAN-NIGERIAN CONFLICTS ON DIGITAL PLATFORMS

Abstract

This study explores the role of digital platforms in shaping xenophobic tensions and national identity between South Africans and Nigerians. It uses a qualitative methodology that includes content analysis of social media discourse and interviews with affected individuals. Social identity theory was utilized in evaluating its observations. The research addresses the growing problem of xenophobic rhetoric against Nigerians in South Africa, often fueled by online interactions in contemporary times. It seeks to fill a gap in understanding how these digital conflicts contribute to national identity formation and exacerbate real-world violence. A moral evaluation highlights the ethical responsibilities of individuals; social media platforms, and governments in mitigating xenophobic hate speech and promoting intercultural dialogue. The findings suggest that digital platforms amplify xenophobic sentiments, creating echo chambers that deepen divisions between the two nationalities. This was clearly exemplified in the focus of this research which is recent online tensions between Nigerians and South Africans regarding the booking and cancellation of ride-hailing services like Bolt and Uber, as well as the frustration caused by the increase in online purchases made by Nigerians in South Africa. These purchases were often used as pranks, causing financial losses for drivers and businesses. The study recommends stricter moderation policies in social media; government-led bilateral dialogues; and educational programs that emphasize shared Africans identities and histories to foster mutual understanding and reduce conflict.