THE IMPACT OF EFFECTIVE COMMUNICATION IN CONFLICT RESOLUTION: A CASE STUDY OF AGBANI/NKEREFI CONFLICT

Abstract

This study examines the role of effective communication in resolving the Agbani/Nkerefi conflict, a longstanding communal dispute in Nigeria. Through a combination of qualitative and quantitative methods with the aid of interviews, this research investigates the communication strategies employed by stakeholders and their impact on conflict resolution. The study establishes that effective communication facilitated a high reduction in conflict incident, while active listening and empathy increased understanding and trust among parties too. Clarity and collaborative communication approaches led to a high level of satisfaction rate with conflict resolution outcomes. This study demonstrates the pivotal role of effective communication in resolving the Agbani/Nkerefi conflict. By adopting active listening, empathy, clarity, and non-judgmental understanding, stakeholders can transform conflicts into opportunities for mutual understanding and peaceful resolution. The findings offer valuable insights for conflict resolution practitioners, policymakers, and communities worldwide.This study recommends the integration of effective communication training for conflict resolution stakeholders, establishment of communication channels for regular dialogue and feedback, and fostering a culture of empathy and understanding in conflict resolution processes. This research contributes to the growing body of evidence highlighting the significance of effective communication in conflict resolution, providing practical lessons for resolving similar conflicts globally.